What is the 10-Day Replacement Guarantee? How do I get a defective item replaced? What if the Products does not fit me?
Every Product sold at Wolsok.com is covered under our 10-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 10 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
In order to get a defective item replaced or return the item that does not want you, contact Customer Service via email at email@example.com within 10 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
How do I cancel an order on wolsok.com?
Cancellation before product has shipped:
- If you cancel your order before your product has shipped, we will refund the entire amount.
Cancellation after product has shipped:
- If your product has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
- If you received the product, it will be eligible for replacement if it is defective or has incorrect . See 10-Day Replacement Guarantee for further details.
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account .